Frequently Asked Questions
What do I do if I have a problem during my ride?
- Your driver will do their best to answer any questions or concerns during your ride. If you have any comments, concerns, issues, or questions that your driver can't help you with, please contact our owner, Karyn, directly, via call or text at 435-232-6195. We value your feedback and want to do our best to resolve any concerns. You can remain anonymous.
Can I schedule my ride in advance?
- Yes! Whether you want us there when you get off work tonight, or you have a need for an out-of-town ride and want to be sure we'll be free, please call or text us at 435-232-7900 to book in advance. The sooner you call, the more likely we'll be available at the time slot you want. If you want a recurring ride (like a ride to work every day until your car repairs are finished, or a ride to and from an event every Saturday, indefinitely) let us know, and we can schedule that as well.
What if I don't need my ride anymore? Can I cancel?
- Sure! We understand if you find other accommodations, but please let us know as soon as you possibly can, so we don't send a driver to you that you don't need, and so we can get to other passengers more efficiently.
What if I don't know the address?
- Depends. You don't need to know the exact address of a commonly-known business or apartment complex for pickup. "The Providence Maverik" or "Maple Valley Apartments" is fine. You also don't need the exact dropoff address if you can give your driver accurate directions. However, in residential areas, we will need to know at least the block (on 500 West, between 300 and 400 North, for example) for pickup. An address is great if you can find it! If a driver has trouble locating you, they'll call you back for more specific directions.
What if I need a ride to or from the Salt Lake City airport?
- Salt Lake City airport (SLC) only allows local cab companies at their dropoff and pickup. What we can do is take you to Salt Lake City and have a local taxi meet us at the Radisson Hotel near the airport to take you on that last leg of the trip. If you want to be picked up from the airport, contact City Cab at 801-363-5550 and make arrangements for them to take you to the Radisson Hotel at 2177 West North Temple, and contact us to have us pick you up there. We offer a discount on that trip to offset the cost of the local taxi.
What types of payment are accepted?
- We're not just a "cash" cab! Cache Cab accepts cash and credit card. We're now using Square to accept any Visa, MasterCard, Discover, or American Express card. Checks are not accepted.
When do I pay for my ride?
- Usually, when we arrive at your destination. If you hand your driver cash right away, they can't make change while they're driving, and we have to log the ride with Square, no matter how you pay. Please don't ask your driver to run your card while they're driving! So if you're in a situation where you need to get home, and your wallet (or cash, or the friend paying for the ride, etc) is at your house, we'll wait while you go inside to get it. The exception to this is long trips outside of Cache Valley. We must have payment before leaving the Valley - when we pick you up, if you are in the Valley, or before we leave, if we're picking you up outside the Valley. In that case, we can take your credit or debit card information over the phone. If you book one of these trips far in advance, you have the option to pay at the time of booking, call back and pay at any time before your ride, or the driver can call you for the payment when it is time for them to leave.
Can I get a receipt for my ride?
- Yes. Let the driver know when they take your payment. Through Square, we can text or email a receipt to you. If you absolutely need a paper receipt, the driver can hand-write one from a receipt book, but we recommend printing off your receipt from Square.
Can you break a $100 bill?
- Rarely. If you are paying with cash and don't have exact change, check in with your driver - our ability to break larger bills depends on business flow, and with many people choosing to pay by card, we're not always able to give out large amounts of change. However, we're happy to stop at a store or bank during your ride to get that done for you.
Can I run my card for extra and get cash back?
- No. We cannot do any kind of transaction or money exchanging other than taking payment for your ride.
What if I left an item in the cab?
- Call or text the cab at 435-232-7900 as soon as possible to get in touch with the driver you rode with. We'll work with you to locate your item and get it back to you quickly, but we are not responsible for items lost outside the cab, or found damaged.
How many passengers can ride?
- It depends on you, but on average, our cars seat up to three or four comfortably, and possibly five if they're willing to squeeze in. If you have more than five passengers, please let us know and we can make arrangements to make two trips (locally) or send two cabs (for longer trips). Please be aware that either option will double the cost of your fare.
Can my kids ride? What if my kid is small enough to need a car seat?
- Your kids are totally welcome! We cannot provide car seats or booster seats, however. It is your responsibility to know the correct seat your child needs and how to buckle it into the cab.
Are your cars wheelchair-accessible?
- We do not have any cars with wheelchair lifts, but our drivers are happy to help you with your mobility devices. If you can move from the seat of your wheelchair to the seat of the car, we can load the chair and handle the rest. Let us know how best to help.
What if I need to go somewhere that isn't on your fare list?
- If you need a ride somewhere that isn't on the list, but is close to the listed cities, we can give you a quote that will be based on the prices of the nearest cities. Call or text 435-232-7900. For fares further than 150 miles from Logan, outside of our standard range, please call ahead of time for a quote. Please be aware we may not be able to accommodate you at the last minute, so calling at least a day in advance is preferable, but we will do our best to work with you.
Can I bring my pet along?
- Yes, your pets are welcome. It is strongly preferable that your animal friend be on a leash or in a carrier, so they don't distract the driver.
How do deliveries work?
- For package delivery, we charge the cost of a fare.
- For food delivery, we charge the cost of the fare plus any food we have to pay for. If you pay the restaurant for the food directly, then we only charge the cost of the fare.
- If you only need a few grocery items, we can pick them up from the store for you, and charge the cost of a fare plus the cost of the items. For larger grocery orders, we suggest ordering online for pickup. We can pick up the order and deliver it to you for the cost of a fare, or we can drive you to and from the store, and charge the fare plus $4 for a stop. In Logan, you can order and pay online at Walmart, Lee's, and Macey's. You can order online through Smith's, but you will have to be present at pickup to pay for your order with a credit or debit card - they do not accept cash. All four of these stores offer apps if you want to order from your phone, but Cache Cab is not affiliated with these apps and cannot provide support for them.
- Whatever you're having picked up, let the driver on duty know what you need, and they'll help you figure out the most convenient way to move it for you. 435-232-7900 Please note that we cannot transport any illegal items, and we cannot buy tobacco or alcohol for anyone under any circumstances. If you want tobacco or alcohol, have the driver take you to the store so you can purchase them yourself.
Can I bring alcohol in the cab?
- Sealed containers (unopened cans or bottles) can be transported in the main part of the car. If you're taking a bottle that has been opened, it must be transported in the trunk. A container you're currently drinking from (a cup, open can, or open bottle) cannot be in the main car.
I'm visiting Cache Valley from outside the US. Can I ride with you?
- Yes! Here's what you need to know. If you call us from an international phone number, we won't be able to call you back, so if you can make your arrangements from a US telephone number (your hotel room, a business, or a friend's phone, etc.), that simplifies the process. We can still make arrangements with you if you call from an international number, but we won't be able to contact you in the event of any delays. We cannot accept any foreign currency, but we can take your payment with most non-US Visa, MasterCard, Discover, or American Express cards. This depends on our Square app, however, so the easiest option is US currency if possible. It doesn't matter if your English isn't perfect, or if you don't speak English at all, we'll do our best to communicate and we're happy to have your business.
How do I know that this person is really with Cache Cab?
- Our cars always have blue-and-white Cache Cab signage on the outside. Our current cars are all white. If safety is a concern, you can always check in at 435-232-7900 for the name and description of your driver and what car they're in. All our drivers have passed a background check and you can have peace of mind riding with us.
What if I have a question not listed here?
- If you have a quick question, you can call the main driver on duty at 435-232-7900 and they'll be happy to talk to you. If you have a concern or complaint, please contact our owner, Karyn, directly, via call or text at 435-232-6195.
- Your driver will do their best to answer any questions or concerns during your ride. If you have any comments, concerns, issues, or questions that your driver can't help you with, please contact our owner, Karyn, directly, via call or text at 435-232-6195. We value your feedback and want to do our best to resolve any concerns. You can remain anonymous.
Can I schedule my ride in advance?
- Yes! Whether you want us there when you get off work tonight, or you have a need for an out-of-town ride and want to be sure we'll be free, please call or text us at 435-232-7900 to book in advance. The sooner you call, the more likely we'll be available at the time slot you want. If you want a recurring ride (like a ride to work every day until your car repairs are finished, or a ride to and from an event every Saturday, indefinitely) let us know, and we can schedule that as well.
What if I don't need my ride anymore? Can I cancel?
- Sure! We understand if you find other accommodations, but please let us know as soon as you possibly can, so we don't send a driver to you that you don't need, and so we can get to other passengers more efficiently.
What if I don't know the address?
- Depends. You don't need to know the exact address of a commonly-known business or apartment complex for pickup. "The Providence Maverik" or "Maple Valley Apartments" is fine. You also don't need the exact dropoff address if you can give your driver accurate directions. However, in residential areas, we will need to know at least the block (on 500 West, between 300 and 400 North, for example) for pickup. An address is great if you can find it! If a driver has trouble locating you, they'll call you back for more specific directions.
What if I need a ride to or from the Salt Lake City airport?
- Salt Lake City airport (SLC) only allows local cab companies at their dropoff and pickup. What we can do is take you to Salt Lake City and have a local taxi meet us at the Radisson Hotel near the airport to take you on that last leg of the trip. If you want to be picked up from the airport, contact City Cab at 801-363-5550 and make arrangements for them to take you to the Radisson Hotel at 2177 West North Temple, and contact us to have us pick you up there. We offer a discount on that trip to offset the cost of the local taxi.
What types of payment are accepted?
- We're not just a "cash" cab! Cache Cab accepts cash and credit card. We're now using Square to accept any Visa, MasterCard, Discover, or American Express card. Checks are not accepted.
When do I pay for my ride?
- Usually, when we arrive at your destination. If you hand your driver cash right away, they can't make change while they're driving, and we have to log the ride with Square, no matter how you pay. Please don't ask your driver to run your card while they're driving! So if you're in a situation where you need to get home, and your wallet (or cash, or the friend paying for the ride, etc) is at your house, we'll wait while you go inside to get it. The exception to this is long trips outside of Cache Valley. We must have payment before leaving the Valley - when we pick you up, if you are in the Valley, or before we leave, if we're picking you up outside the Valley. In that case, we can take your credit or debit card information over the phone. If you book one of these trips far in advance, you have the option to pay at the time of booking, call back and pay at any time before your ride, or the driver can call you for the payment when it is time for them to leave.
Can I get a receipt for my ride?
- Yes. Let the driver know when they take your payment. Through Square, we can text or email a receipt to you. If you absolutely need a paper receipt, the driver can hand-write one from a receipt book, but we recommend printing off your receipt from Square.
Can you break a $100 bill?
- Rarely. If you are paying with cash and don't have exact change, check in with your driver - our ability to break larger bills depends on business flow, and with many people choosing to pay by card, we're not always able to give out large amounts of change. However, we're happy to stop at a store or bank during your ride to get that done for you.
Can I run my card for extra and get cash back?
- No. We cannot do any kind of transaction or money exchanging other than taking payment for your ride.
What if I left an item in the cab?
- Call or text the cab at 435-232-7900 as soon as possible to get in touch with the driver you rode with. We'll work with you to locate your item and get it back to you quickly, but we are not responsible for items lost outside the cab, or found damaged.
How many passengers can ride?
- It depends on you, but on average, our cars seat up to three or four comfortably, and possibly five if they're willing to squeeze in. If you have more than five passengers, please let us know and we can make arrangements to make two trips (locally) or send two cabs (for longer trips). Please be aware that either option will double the cost of your fare.
Can my kids ride? What if my kid is small enough to need a car seat?
- Your kids are totally welcome! We cannot provide car seats or booster seats, however. It is your responsibility to know the correct seat your child needs and how to buckle it into the cab.
Are your cars wheelchair-accessible?
- We do not have any cars with wheelchair lifts, but our drivers are happy to help you with your mobility devices. If you can move from the seat of your wheelchair to the seat of the car, we can load the chair and handle the rest. Let us know how best to help.
What if I need to go somewhere that isn't on your fare list?
- If you need a ride somewhere that isn't on the list, but is close to the listed cities, we can give you a quote that will be based on the prices of the nearest cities. Call or text 435-232-7900. For fares further than 150 miles from Logan, outside of our standard range, please call ahead of time for a quote. Please be aware we may not be able to accommodate you at the last minute, so calling at least a day in advance is preferable, but we will do our best to work with you.
Can I bring my pet along?
- Yes, your pets are welcome. It is strongly preferable that your animal friend be on a leash or in a carrier, so they don't distract the driver.
How do deliveries work?
- For package delivery, we charge the cost of a fare.
- For food delivery, we charge the cost of the fare plus any food we have to pay for. If you pay the restaurant for the food directly, then we only charge the cost of the fare.
- If you only need a few grocery items, we can pick them up from the store for you, and charge the cost of a fare plus the cost of the items. For larger grocery orders, we suggest ordering online for pickup. We can pick up the order and deliver it to you for the cost of a fare, or we can drive you to and from the store, and charge the fare plus $4 for a stop. In Logan, you can order and pay online at Walmart, Lee's, and Macey's. You can order online through Smith's, but you will have to be present at pickup to pay for your order with a credit or debit card - they do not accept cash. All four of these stores offer apps if you want to order from your phone, but Cache Cab is not affiliated with these apps and cannot provide support for them.
- Whatever you're having picked up, let the driver on duty know what you need, and they'll help you figure out the most convenient way to move it for you. 435-232-7900 Please note that we cannot transport any illegal items, and we cannot buy tobacco or alcohol for anyone under any circumstances. If you want tobacco or alcohol, have the driver take you to the store so you can purchase them yourself.
Can I bring alcohol in the cab?
- Sealed containers (unopened cans or bottles) can be transported in the main part of the car. If you're taking a bottle that has been opened, it must be transported in the trunk. A container you're currently drinking from (a cup, open can, or open bottle) cannot be in the main car.
I'm visiting Cache Valley from outside the US. Can I ride with you?
- Yes! Here's what you need to know. If you call us from an international phone number, we won't be able to call you back, so if you can make your arrangements from a US telephone number (your hotel room, a business, or a friend's phone, etc.), that simplifies the process. We can still make arrangements with you if you call from an international number, but we won't be able to contact you in the event of any delays. We cannot accept any foreign currency, but we can take your payment with most non-US Visa, MasterCard, Discover, or American Express cards. This depends on our Square app, however, so the easiest option is US currency if possible. It doesn't matter if your English isn't perfect, or if you don't speak English at all, we'll do our best to communicate and we're happy to have your business.
How do I know that this person is really with Cache Cab?
- Our cars always have blue-and-white Cache Cab signage on the outside. Our current cars are all white. If safety is a concern, you can always check in at 435-232-7900 for the name and description of your driver and what car they're in. All our drivers have passed a background check and you can have peace of mind riding with us.
What if I have a question not listed here?
- If you have a quick question, you can call the main driver on duty at 435-232-7900 and they'll be happy to talk to you. If you have a concern or complaint, please contact our owner, Karyn, directly, via call or text at 435-232-6195.
